FEEDBACK & COMPLAINTS
We’re here
to listen.
If something has not met your expectations, please let the practice know so your concern can be directed to the appropriate person.
A WARM WELCOME AWAITS
Talk to the practice
Call 01501 823929. Tell the team that you would like to raise feedback or a complaint, and ask for the current complaints procedure.
Help the team understand
Describe what happened, the relevant appointment date and what you would like the practice to consider. Avoid sending unnecessary sensitive information in an initial email.
Ask for the next steps
The practice can explain how your concern will be handled and the applicable independent advice or review routes.
If you need dental care now
A complaint enquiry is not an urgent care service. If you need prompt clinical help, use the urgent dental help page.